If you're moving a single message from Other to Focused, select Move to Focused inbox. Select Always move to Other inbox if you want all future messages from the sender to be delivered to the Other tab. If you're moving a single message from Focused to Other, select Move to Other inbox. You’ll be informed about email flowing to Other, and you can switch between tabs any time to take a quick look. The Focused and Other tabs will appear at the top of your mailbox. Under When email is received, select Sort messages into Focused and Other.
Select Settings > Display settings > Focused Inbox. Instructions for classic Outlook on the web Select Always move to Focused inbox if you want all future messages from the sender to be delivered to the Focused tab. If you're moving a single message from Other to Focused, select Move > Move to Focused inbox.
To move a message from Focused to Other, select Move > Move to Other inbox. You’ll be informed about email flowing to Other, and you can switch between tabs any time to take a quick look.įrom your inbox, select the Focused or Other tab, and then right-click the message you want to move. Under Focused Inbox, select Sort messages into Focused and Other.
Try the Instructions for classic Outlook on the web.Īt the top of the page, select Settings > Mail > Layout. Typically, "IMAP" doesn't appear in the test results unless a third-party web server is responding to Autodiscover requests.įor more information about the Autodiscover service, see How the Autodiscover service works.Note: If the instructions don't match what you see, you might be using an older version of Outlook on the web. To verify you're experiencing this issue, use Microsoft Remote Connectivity Analyzer to test the Outlook Autodiscover process, and then search the text in the test results for the "IMAP" text string. However, because Outlook receives a successful Autodiscover response that has IMAP settings, it marks the account as a non-Microsoft 365 account, and then stores the Autodiscover URL as the Last Known Good URL in the profile. This issue occurs because the Autodiscover process that's used by Outlook did not retrieve the XML from Microsoft 365, and received an unexpected result from a third-party web server that uses IMAP settings from either or Typically in this situation, the lookup fails and Outlook eventually performs an Autodiscover lookup against. Additionally, the option on the View tab to turn on or off the Focused Inbox also disappears. When you switch from the Inbox to other folders, such as the Sent Items folder, and then you return to Inbox, the Focused Inbox option disappears. You set up a Microsoft 365 account in Microsoft Outlook.
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